WhatsApp Communication Guidelines

How will I receive updates about my order?

We’ll send updates via WhatsApp if you’ve contacted us within the last 24 hours. If more than 24 hours have passed, we’ll follow up via email. To avoid delays, please provide your email address or order number when reaching out. This helps us contact you after 24 hours if needed.

I didn’t provide my email. Will I still get updates?

We may look up your email from your order inquiry, but to ensure smooth communication, we recommend sharing it when you first contact us.

What if I don’t reply within 24 hours?

If you don’t respond within 24 hours, we’ll wait for you to reach out again. If we have your email, we may follow up there. In some cases, we can also send an approved WhatsApp template message.

I didn’t get a response within 24 hours. What should I do?

We aim to reply within 24 hours. If you haven’t heard from us, please reach out again. If we have your email, we may follow up via email or use an approved WhatsApp template message if applicable.