Welcome to Our Help Site

• Can I see my Order History?
• Can I view past shipment invoices?
• Every time I check my cart a day later, my cart keeps emptying, what gives?
• How do I open / sign up / create / register an account?
• My account isn't activated / I didn't receive activation email
• Why should I register for an account?

• Can I cancel my order? I paid through card but I want to refund. What do I do?
• How can I save items for later purchase?
• How does it work (in short)
• WhatsApp Communication Guidelines
• Why is the price different for the item I recently purchased or wanted to purchase?

• Can I order lower than MOQ?
• Can I order several brands under the $900 MOQ?
• What is MOQ (Minimum Order Quantity)? How do I check MOQs?
• What is the MOQ for each Brand? How can I check each brand MOQ without using cart?

• Can I confirm stock levels for in-stock items before I pay for my order?
• How to choose in stock?
• What if restocking is delayed for my order items?
• What is out of stock? What does "Pre-order 7-14 days" mean? What is preorder? What is the green badge?
• When will My items be shipped?

• Bank charges are too high, any tips on avoiding bank fees?
• Can I pay after my shipment has been shipped?
• Can I request a proforma or tentative invoice?
• I want to pay by my own country's currency. USD or EUR.
• What are the payment options available?
• What are the payment terms?
• Which exchange rate is applied?

See all articles in Payment →

• Available shipping methods?
• Can I change the shipping address after I've placed an order?
• Can I use my own forwarder?
• Can we collect from your UK/EU warehouse?
• Custom duties & taxes are included?
• Do you deliver in Korea locally? Can I collect from Korean warehouse?
• Do you ship to my country? Custom duties & taxes are included? Duties & Taxes Explained

See all articles in Shipping →

• How can I track my shipment?
• Where is my shipment? My shipment is late!

• Customer Account Information / How do I use my credit?
• I have a credit. How does a refund work? When will my money be refunded?
• Why is my refund less than the balance I had?
• Will I be refunded for any damaged items received in my shipment?
• Will I receive a refund if I refuse delivery of a shipment?

• Please explain VAT? Why do I need to pay VAT? Why is VAT added to cart? I am VAT registered, does this affect VAT?

• Can I buy samples or get free samples?
• Can I search for a product by its UPC?
• Can we get exclusivity of a brand in my country?
• Can you send me a price sheets in excel/CSV or other formats?
• Do you offer discounts? Bulk buy discount?
• Do you provide pictures / images? Can we use your images / pictures?
• Do you sell authentic products?

See all articles in Brands & Products →

• Are you a CPNP approved supplier? Who will act as responsible person? Who is the RP?
• Are your products CPNP/SCPN notified?
• Can I get Documents / Certificates from you?
• Do products have English labels?
• Do you have a list of products that are CPNP/SCPN notified?
• MSDS, do you provide?

• Can I get samples?
• What happens to my deposit if I change my mind?
• What is the MOQ for OEM / Private Label?
• What is the process for OEM / Private Label?
• What products can we OEM / Private Label?
• Where are your factories? Can we OEM / private label Korean goods?

• Can you label goods for Amazon FBA
• Can you ship to Amazon FBA
• I want to dropship your products. Can you help with dropshipping? What about dropshipping B2B?
• Selling on Amazon, Amazon ungating, Amazon rules on certificates and authority or anything else Amazon related. Can you provide what Amazon needs?

• Are your operations affected in South Korea?
• Baifumei Groups Commitment during this time
• Do all of your staff wear face masks / gloves during packaging of goods?
• Is it possible to contract coronavirus by handing parcels?
• The Background & Situation
• Will the coronavirus affect service/stock?

• Will Brexit affect buying wholesale from Baifumei?

• 🎉 Thank you for an amazing year! 2022 Year in Review 🎉
• When do you recommend ordering over the Christmas and New Year holiday period?

• Do you have whatsapp?
• How do I contact customer support?
• I want to visit your office in Korea
• What are your working hours? What Time Zone are you on?